Cancellations made 48 hours or more before the scheduled transport will receive a full refund. Cancellations within 48 hours may incur a cancellation fee. No-shows are non-refundable.

Yes, pets are given regular breaks for water and, if appropriate, meals based on the length of the journey and owner’s instructions.

Yes, we offer real-time updates and communication during your pet’s journey so you can stay informed and assured every step of the way.